CUSTOMER SERVICE SUPPORT
All of our applications include ongoing service support. After your staff has been trained, we assign a team of expert analysts based out of our San Diego headquarters that will be dedicated to serve your account. They will walk you through any questions or requests you may have via phone, e-mail or instant messenger – whichever method of communication you prefer.
We’re committed to delivering the best customer experience possible, and always look forward to our clients’ comments and suggestions for improvement.
WHAT WE STRIVE FOR EVERY DAY:
“I have to say that the CMR team assigned to Quantum continuously impresses me. Not only does your staff do an outstanding job every day in answering our questions in an expeditious fashion, but yesterday they went above and beyond to push a change request through. Everyone over there is doing a great job.” – Quantum, June 2006 |
“I wanted to send a big THANK YOU for responding to my requests so quickly over the past six months. The data on Partner Avenue and the OLAP cube has been tremendously helpful and I really appreciate your hard work. The data is getting richer by the month, which really cuts down on the time to analyze our business in the channel. Thank you again for all your hard work!” – Targus, April 2006 |
