CMR’s Customer Service Support
All of the applications at Computer Market Research include ongoing service support. After your staff have been trained, we assign an account manager and a team of expert analysts (based out of our California headquarters) who are dedicated to your account. They will walk you through any questions or requests you may have via phone or e-mail - whichever method of communication you prefer. CMR’s office is open from 7:00 a.m. until 6:00 p.m. PDT. We also provide 24 hour technical support to our customers who reside in other countries or have after hour emergencies.
CMR is committed to delivering quality service, especially when you need support. We’re committed to delivering the best customer experience possible, and always look forward to our clients’ comments and suggestions for improvement.
What We Strive For Everyday
“We evaluated other vendors, but CMR offered the best features and functionality for the best price.” -- LSI Logic --
“CMR is terrific with custom reports. If I send in a request for a special report, the response is immediate.” -- Hitachi GST --
“What we appreciate the most is CMR’s flexibility in customizing their products for our needs. The whole company is focused on making sure that we get the information we need to be successful.” -- Buffalo Technology --
“Before we started using CMR to compile our channel sales information, our sales team didn’t have accurate sell-through numbers to do accurate forecasting. Now we have actionable, reliable sales information on which to base sales projections and commissions. I can brief upper management about trends and channel movement with the confidence that we have clean, accurate data.” -- D-Link --
“Channel POS helps us determine if the resources that we are devoting to a given customer are bringing the equivalent ROI and level of results. It has uncovered several accounts where this isn’t the case, which has allowed me to refocus our energies and assign resources to other accounts.” -- Hitachi GST --
“CMR’s Special Pricing application works extremely well for us. We formerly had a manual process and that just wasn’t adequate. We can’t afford to have long delays in issuing meet competition authorizations - that would kill us. We use this application every day. It’s a major strategic tool for us.” -- LSI --
“I have to say that the CMR team assigned to Quantum continuously impresses me. Not only does your staff do an outstanding job every day in answering our questions in an expeditious fashion, but yesterday they went above and beyond to push a change request through. Everyone over there is doing a great job.” -- Quantum --
“I wanted to send a big THANK YOU for responding to my requests so quickly over the past six months. The data on Partner Avenue and the OLAP cube has been tremendously helpful and I really appreciate your hard work. The data is getting richer by the month, which really cuts down on the time to analyze our business in the channel. Thank you again for all your hard work!” -- Targus --
