Computer Market Research™ (CMR) began providing Electronic Warranty registration to ACER America in 1988. Since that time, many companies have come to depend on CMR’s solution to deliver the best registration returns in the industry, and efficiently collect valuable end-user registrations and lower costs. Companies distributing products to the high technology industry and others have benefitted from our smart administration of warranty processing, improving their registration returns up to 400%.

CMR’s Electronic Warranty module lets companies register products, sell extended warranty services, process claims, track part returns, recover costs from suppliers, analyze warranty data and use the analytics to develop corrective actions and marketing strategies to improve quality. Manufacturers depend on CMR’s solution to deliver the best registration returns in the industry, and efficiently collect valuable end-user registrations and lower costs.

Our easy to use Web-based solution replaces the expensive traditional direct mail postcard method of warranty registrations. Manufacturers and channel partners have a quick and efficient customer service platform to register products, insuring that customers complete the information required to receive coverage under the terms of the service contract.

Features and Benefits Top

• Branded with the look and feel of your company
• Collects and consolidates data from
  • Email     • Point to Point Electronic     • Website
• 100% Secure Web-based hosted solutions with filter applications to protect customer privacy and accommodate administrators with the level of access you choose
• Provides data for marketing analytics for extended warranties, upgrades and accessories
• Reduces labor-intensive follow up, staff time and resources
• Validates claims using your business rules
• Generates return approvals
• Easy to use - requires minimal training
• Useful in product planning
• Improves quality of customer service and provides faster accurate support
• Platform allows Marketing to gather customer demographics, and mailing lists to target companies and channel partners