CMR Helps You to Increase Your Channel Profits . Improve the Quality of Your Customer Service and Support.And Lower the Cost of Your Program Administration

License renewals, subscription renewals and maintenance agreements can account for up to 60% of a company's annual revenues. Yet, many manufacturers remain focused on obtaining new business and lack the resources to effectively pursue this valuable source of channel income.

Whether you let your partners pursue subscription renewals, or you turn it over to your inside sales department, the course of action to contact your customers and track customer responses is cumbersome. Computer Market Research™ understands that the systems manufacturers use when working with their channel partners to renew subscriptions, licenses and maintenance agreements vary as widely as their products. That is why so many Fortune 5000 companies use CMR to enhance their cash flow by improving the process of tracking and reporting general channel data, including subscriptions, licenses and maintenance agreements.

CMR reduces your expenses and maximizes your bottom line by increasing your channel sell-through, improving the quality of your customer retention and improving your return on investment.

Customers count on CMR License and Subscription Renewal module to:

• Increase bottom line revenue by reducing expenses and improving channel sell-through income
• Generate a higher percentage of recurring license and subscription renewals
• Lower the cost of program administration
• Free up company resources and time for other tasks
• Improve the quality of customer data management
• Improve the quality of customer service and support
• Efficiently collect valuable End-User license and subscription renewal information
• Provide 24/7 access to real-time information via a secure and automated Web-based process

Additional Features and Benefits

• Account Administration
  Allows you to grant secure access to multiple users, (without limit or additional licensing fees). Management can specify access levels for each user.
• Reporting
  

  Allows you to view license and subscription renewal information and generate new registration and/or expiration reports by customer, reseller and /or product segment.

  Allows you to run a variety of reports, which can be custom designed for all levels of users.

  Data is available in many forms, including: Web views, Crystal Reports (which can easily be exported to PDF, Word or Excel), or in OLAP cubes (Web based Excel Pivot tables).
• Cross - Selling and Up Selling
  

  Can be used as a business intelligence tool to increase revenues by notifying your customers about value-added products and services, product upgrades, enhancements and accessories.

  Allows you the ability to identify upcoming expirations to allow plenty of time for channel partners and/or inside sales to secure renewals.
• Intuitive Design
  Our user friendly reporting formats are easy to use and the system requires minimal training. CMR provides complimentary training as part of our service and commitment to you.
• Private Label Branding
  Users fill out forms with your company's look and feel, making the transaction transparent to the customer and providing additional brand support to your marketing campaigns.
• 24/7 Secure Access
  You have online access to real-time data. anywhere, anytime through our secure login.

Whether your resellers are in a proactive selling role or you manage the process, CMR can significantly increase your return on investment.